Hello, first time posting here. I bought a new 2022 Pan America Special back in July, put about 1800 miles on it, but the last 200 miles were plagued with problems.
While out riding with my wife and a group of friends, the check engine light came on. I soon found that I could barely accelerate, and could not get the engine to go over about 4000 rmps, no matter the gear. I fell behind the group on a long hill. I caught up on the downhill side and stopped for lunch where I was able to clear a code, and the check engine light. We made it back to town and went home, clearing the check engine a few more times. I took the bike in to the dealer and explained the problem. They thought they were going to do me a favor by getting me in and clearing codes and updating software. I brought it in a couple times in which apparently they did nothing to check for problems.
I took the bike in to the shop in November and on the way drop it off, the adaptive ride height failed. Fault light was on as well. The bike sat at the Harley dealer for most of the month and they replaced the right hand control module. They cleared the check engine light and sent me on the way. On the way home from picking it up, the check engile light came on again a few miles from home. I made it home and told them to come pick up the bike and fix it. The bike was at the dealer for another month. The work order this time stated "found cam timing codes. cam timing controled by oil pressure. oil pressure spec is 15-20psi at 1500rpm. measured 45 psi oil pressure spec at 4000 rpm 38-45psi measured 60+psi. reco replacing oil pump." They replaced the pump, didn't help. Harley (Corporate) sent a tech out here to Oregon to fix it and assured me that it would be fixed while he was here.
At this point I had already been speaking to a lemon law lawyer. They reviewed the documentation I had collected and said I had a "lemon case for sure, and easily won, IF......"
The IF, is because the documentation was all shorthand and incomplete through the visits, dates were wrong and overlapping. She said I would have to sue the dealer for proper documentation, and then Harley for the lemon. She said she didnt have time and told me to get a general practice lawyer. She said otherwise best case scenario would be that the dealer may offer to buy my bike as used.
As Harley corporate was involved at this point, luckily the dealer was no longer in control of my fate. The tech from Milwaukee couldnt fix it. They told the dealer to replace my bike with another new 2022 Pan Am. Lucky me as I would have incurred costly lawer fees to prove the lemon case.
Here I am, on Pan America number 2. I hope it works out better, but the lesson I learned is never let the dealer do work on your bike without a proper work order, with full sentences explaining why the bike is there, with proper dates. When picking it up, ensure that all work done was documented, with correct dates.
Hoping for the best now, ready to put some miles on, check engine free.
While out riding with my wife and a group of friends, the check engine light came on. I soon found that I could barely accelerate, and could not get the engine to go over about 4000 rmps, no matter the gear. I fell behind the group on a long hill. I caught up on the downhill side and stopped for lunch where I was able to clear a code, and the check engine light. We made it back to town and went home, clearing the check engine a few more times. I took the bike in to the dealer and explained the problem. They thought they were going to do me a favor by getting me in and clearing codes and updating software. I brought it in a couple times in which apparently they did nothing to check for problems.
I took the bike in to the shop in November and on the way drop it off, the adaptive ride height failed. Fault light was on as well. The bike sat at the Harley dealer for most of the month and they replaced the right hand control module. They cleared the check engine light and sent me on the way. On the way home from picking it up, the check engile light came on again a few miles from home. I made it home and told them to come pick up the bike and fix it. The bike was at the dealer for another month. The work order this time stated "found cam timing codes. cam timing controled by oil pressure. oil pressure spec is 15-20psi at 1500rpm. measured 45 psi oil pressure spec at 4000 rpm 38-45psi measured 60+psi. reco replacing oil pump." They replaced the pump, didn't help. Harley (Corporate) sent a tech out here to Oregon to fix it and assured me that it would be fixed while he was here.
At this point I had already been speaking to a lemon law lawyer. They reviewed the documentation I had collected and said I had a "lemon case for sure, and easily won, IF......"
The IF, is because the documentation was all shorthand and incomplete through the visits, dates were wrong and overlapping. She said I would have to sue the dealer for proper documentation, and then Harley for the lemon. She said she didnt have time and told me to get a general practice lawyer. She said otherwise best case scenario would be that the dealer may offer to buy my bike as used.
As Harley corporate was involved at this point, luckily the dealer was no longer in control of my fate. The tech from Milwaukee couldnt fix it. They told the dealer to replace my bike with another new 2022 Pan Am. Lucky me as I would have incurred costly lawer fees to prove the lemon case.
Here I am, on Pan America number 2. I hope it works out better, but the lesson I learned is never let the dealer do work on your bike without a proper work order, with full sentences explaining why the bike is there, with proper dates. When picking it up, ensure that all work done was documented, with correct dates.
Hoping for the best now, ready to put some miles on, check engine free.
