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Discussion Starter · #1 · (Edited)
I took my bike to the dealer yesterday morning to check out a warning light on the info-system (little yellow triangle) which they fixed, and then washed the bike for me before I picked it up. I picked the bike up late in the day and never gave it a good look over - no reason to. Rode home (only 5 miles) and put it straight in the garage. I rolled it out of the garage late this afternoon to adjust the handlebars, and when I was standing a ways away from it I got a good look at the motor and it looked like it had little muddy water spots all over it - although I hadn't ridden over any wet surfaces on my short ride home the day before. The bike was spotless when I drove it to the dealership - I had double checked the oil level in it that morning because it had just had it's 1000 mile service and I wanted to make sure I didn't need to ask them to top it off (it was low when I got it back) - so my head was RIGHT NEXT TO THE MOTOR, and these stains were NOT there. I licked my finger, rubbed it across one of the spots - and it didn't budge. Hmm. Grabbed some spray cleaner, sprayed it on a rag, wiped one of the spots - nothing. I can see areas where it looks like whatever they used caused a chemical reaction on the silver motor finish - other spots where liquid had puddled up in crevasses on the motor and caused a hazy "ring" water mark, It's the kind of a hazy residue like you'd see on some aluminum that's starting to oxide. And you can see on the round (water pump?) cover where it dripped down and created stains on the indent. I've tried everything I could think of - but these marks do not come off - it's as if they are etched in or baked on to the finish. The motor which was literally pristine yesterday morning looks abused and 25 years old now. I am literally sick to my stomach, and am going back to the dealership in the morning to discuss it with their GM, although I know they will do everything in their power to deny responsibility. Just sickens me - the bike has 1,000 miles on it - looks like crap and it's probably lost a ton of it's resale value, nobody would want to buy a bike looking like this. Any thoughts from anyone?!! I'm considering getting an attorney involved ... just look at this mess!!

Thanks ...


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Discussion Starter · #5 ·
Roadrash83, unfortunately nothing has been resolved yet. The general manager claims they use no chemicals in their wash bay that would cause this, and speculated that maybe - MAYBE - there was some residue on the bike from somewhere that had a chemical reaction with their washing liquids. Doesn't matter to me WHAT happened, I only know it DID happen, at their dealership. I called Harley-Davidson corporate, and they were going to discuss with the dealership and get back with me - they are unable to direct the dealership to do anything but I made it clear I will push the issue and get my bike returned to the condition it was the morning I brought it in for service, even if it needs to go through an attorney. Very frustrating.
 

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I took my bike to the dealer yesterday morning to check out a warning light on the info-system (little yellow triangle) which they fixed, and then washed the bike for me before I picked it up. I picked the bike up late in the day and never gave it a good look over - no reason to. Rode home (only 5 miles) and put it straight in the garage. I rolled it out of the garage late this afternoon to adjust the handlebars, and when I was standing a ways away from it I got a good look at the motor and it looked like it had little muddy water spots all over it - although I hadn't ridden over any wet surfaces on my short ride home the day before. The bike was spotless when I drove it to the dealership - I had double checked the oil level in it that morning because it had just had it's 1000 mile service and I wanted to make sure I didn't need to ask them to top it off (it was low when I got it back) - so my head was RIGHT NEXT TO THE MOTOR, and these stains were NOT there. I licked my finger, rubbed it across one of the spots - and it didn't budge. Hmm. Grabbed some spray cleaner, sprayed it on a rag, wiped one of the spots - nothing. I can see areas where it looks like whatever they used caused a chemical reaction on the silver motor finish - other spots where liquid had puddled up in crevasses on the motor and caused a hazy "ring" water mark, It's the kind of a hazy residue like you'd see on some aluminum that's starting to oxide. And you can see on the round (water pump?) cover where it dripped down and created stains on the indent. I've tried everything I could think of - but these marks do not come off - it's as if they are etched in or baked on to the finish. The motor which was literally pristine yesterday morning looks abused and 25 years old now. I am literally sick to my stomach, and am going back to the dealership in the morning to discuss it with their GM, although I know they will do everything in their power to deny responsibility. Just sickens me - the bike has 1,000 miles on it - looks like crap and it's probably lost a ton of it's resale value, nobody would want to buy a bike looking like this. Any thoughts from anyone?!! I'm considering getting an attorney involved ... just look at this mess!!

Thanks ...


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Try using WD40
 

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This seems to be an odd pattern.
1. Is there staining on the tank paint or any of the plastics on the tank?
2. Did it also stain the exhaust header?
3. Onlu one side of the bike?
I realize there are only a few pictures, but, it seems to me based on the spray pattern that something made contact with the motor right between the cylinders, and was not noticed for some time.
I will await you response before disclosing my hypothesis as to the method of this crime.
 

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Discussion Starter · #8 ·
Hey @Sq51lacfd - no (thankfully) there are no marks on the tank or anywhere else - just the engine, both sides, on the jugs and engine case. It's very noticeable - the bike is otherwise spotless and it looks like dirty water was sprayed all over the engine - except as I noted, it's etched in... grrr. I've resigned to the fact that I'm probably just going to have to deal with it - after contacting H-D Corporate, they came back and said exactly what the dealer told me - that there's "nothing that they have that would have caused this". Very unfortunate that somehow it happened there, and I'm stuck with it - in court it'd be my word against there's.
 
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