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2022 HD Pan America 1250S
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Discussion Starter · #1 ·
For starters, I still remain HD's biggest fan. And my Dealer, Sales and Service, always great. This bike is the best, but there remains room for improvement . . .

In the garage, climbing off, and the bike almost buries me . . . get 'er up on the Center Stand and find 2 of 3 bolts missing to the Jiffy Stand, and the 3rd barely fixed in place. And oil seeping from a mounting hole. Agony. Get 'er to the Dealer and it's 2-4 weeks (dream on) for a new Crankcase Half and 40+ shop hours for repair. All because the Jiffy Stand was not anchored correctly? And sure enough, no thread locker of any type on the remaining bolt (nicely bent).

Check it out: remove Fairing, Seats, Fuel Tank, Steering Head Covers, Main Fuse, the TAIL SECTION, Brake Line Clamps, Air Box, Plugs, Ignition Coil and Coil Mount, EVAP (?) Line, Sensor Harness, Induction Module, ECM, Cylinder Head Caddy Cover, Skids Plate, Engine Guards, Voltage Regulator and Mount, Coolant Overflow Tank, Radiator, Jiffy Stand (that should be easy), Center Stand, Left Foot Control Bracket, Chain Guard, Exhaust System, Rear Wheels, Drive Chain, Disconnect Rear Shock, remove Mid Frame from Engine, detach Front Frame, and then transfer Sensor Harness, Drive Sprocket, and Rear Port Extension Header, and starter (for safe keeping). Also get your hands on HD's Engine Support Plate, Powertrain R&R Fixture, Crankshaft Protector, and a short 2X4 for use with a Flat Jack Stand.

. . . and that's just to get at the Crankcase (!). Am betting I made my point. Here's my ask-- can it be known if I should be okay with this outcome given the bike has less than 5k miles? Do I have any other options, recourse for satisfaction. What assurances do I have that my trusted Dealer Techs are equal to some brand new tasking here (factory trained, qualified, experienced)? What about ALL those electronics, seals and sensors, fittings, connections, plugs-- everything all previously factory sealed, moisture safe and fastened to spec? Should I worry for bugs and gremlins further down the road?

Should I just ask for a new bike, prepare to get laughed at, or would someone somewhere take me serious? Hope is not a strategy, but it feels like my only recourse. Any thoughts? Can anyone share any contact info for Customer Service Harley Davidson USA (beyond the "Contact Us" at HD.com)-- any secret inroads?

Btw, book says 15-18 ft-lbs on those mounting bolts-- nuh uh, 24-36 pounds depending on your fear and RED thread locker given this outcome. Just sayin' 👊

Bike a nice day, knee caps in the wind. It snows tomorrow. Tx eh, JM.

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2021 Pan America 1250S
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For starters, I still remain HD's biggest fan. And my Dealer, Sales and Service, always great. This bike is the best, but there remains room for improvement . . .

In the garage, climbing off, and the bike almost buries me . . . get 'er up on the Center Stand and find 2 of 3 bolts missing to the Jiffy Stand, and the 3rd barely fixed in place. And oil seeping from a mounting hole. Agony. Get 'er to the Dealer and it's 2-4 weeks (dream on) for a new Crankcase Half and 40+ shop hours for repair. All because the Jiffy Stand was not anchored correctly? And sure enough, no thread locker of any type on the remaining bolt (nicely bent).

Check it out: remove Fairing, Seats, Fuel Tank, Steering Head Covers, Main Fuse, the TAIL SECTION, Brake Line Clamps, Air Box, Plugs, Ignition Coil and Coil Mount, EVAP (?) Line, Sensor Harness, Induction Module, ECM, Cylinder Head Caddy Cover, Skids Plate, Engine Guards, Voltage Regulator and Mount, Coolant Overflow Tank, Radiator, Jiffy Stand (that should be easy), Center Stand, Left Foot Control Bracket, Chain Guard, Exhaust System, Rear Wheels, Drive Chain, Disconnect Rear Shock, remove Mid Frame from Engine, detach Front Frame, and then transfer Sensor Harness, Drive Sprocket, and Rear Port Extension Header, and starter (for safe keeping). Also get your hands on HD's Engine Support Plate, Powertrain R&R Fixture, Crankshaft Protector, and a short 2X4 for use with a Flat Jack Stand.

. . . and that's just to get at the Crankcase (!). Am betting I made my point. Here's my ask-- can it be known if I should be okay with this outcome given the bike has less than 5k miles? Do I have any other options, recourse for satisfaction. What assurances do I have that my trusted Dealer Techs are equal to some brand new tasking here (factory trained, qualified, experienced)? What about ALL those electronics, seals and sensors, fittings, connections, plugs-- everything all previously factory sealed, moisture safe and fastened to spec? Should I worry for bugs and gremlins further down the road?

Should I just ask for a new bike, prepare to get laughed at, or would someone somewhere take me serious? Hope is not a strategy, but it feels like my only recourse. Any thoughts? Can anyone share any contact info for Customer Service Harley Davidson USA (beyond the "Contact Us" at HD.com)-- any secret inroads?

Btw, book says 15-18 ft-lbs on those mounting bolts-- nuh uh, 24-36 pounds depending on your fear and RED thread locker given this outcome. Just sayin' 👊

Bike a nice day, knee caps in the wind. It snows tomorrow. Tx eh, JM.

View attachment 1800 View attachment 1801
Sorry this happened to you. Good luck. I'll be tightening mine today.
 

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2022 Pan America 1250 Special
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Ok I don't get it. Why so much disassembly? :unsure:
The engine case cracked. So to fix that you have to remove the engine, disassemble it, split the cases, replace the case, reassemble, and then reinstall. It's a lot of work!

In checking mine I found that one of the screws was loose. I applied thread locker and torqued all of them to the proper torque.

On a similar note, I found that one of the bolts holding my front fender in place was missing and another one was loose. A new bolt was only $0.59 from Harley but I also added thread locker and torqued these too.
 

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Not a fan of the jiffy stand. It should swing farther forward. Mine seems to be vertical when deployed. Any forward movement of the bike will cause it to detract. Odd, because typical Harley's have side stands that swing way beyond vertical.
 

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:confused:Thanks for pointing out the loose/missing side stand bolts - that's crazy that yours caused so much headache! I double-checked mine yesterday after reading your post - they are in place but while down there I noticed I'm missing one of the engine side cover bolts - this is the SECOND time that has happened!
 

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Not a fan of the jiffy stand. It should swing farther forward. Mine seems to be vertical when deployed. Any forward movement of the bike will cause it to detract. Odd, because typical Harley's have side stands that swing way beyond vertical.
Snowdog, Yeah I'm not a fan of the side stand either - The fact that you have to tilt the bike past vertical to swing the little stand out in the first place, makes no sense to me - it's very awkward with a passenger on the bike. And sometimes my bike leans CRAZY far to the left, when it's on the side stand, where it actually takes some extra effort to stand it back upright. And then other times when the stubby little stand makes contact with a rough concrete surface, it binds instantly, doesn't "slide" outward, and leaves the bike standing nearly vertically upright. Yesterday at a gas station the side stand caught on some rough pavement and didn't let the bike lean like it usually does. I noticed it was standing very upright and thought it was going to be OK. As I was standing on the left-hand side of the bike, topping off the tank, I leaned over it to peer into the fill-neck, and suddenly I felt the bike start to move away from me ... annnd ... BOOM, it toppled over towards the right-hand side and slammed down on the concrete before I could catch it!!! In fact I went down with it as I was trying to stop it, and ended up jumping OVER the bike as it hit the ground. The fill cap was still open and gasoline was pouring out onto the ground before I could turn around and start to pick it back up. I was so mad at myself, and cursed the #%#$&amn jiffy stand too, but in the end I suppose it was my own dang fault. Luckily the right side engine guard did it's job, and thankfully I had recently mounted an exhaust guard - it also did it's job and the gouges are nothing a little sand paper and satin paint won't take care of. Wish I could say the same for the side of my Shad top case. :sneaky:
 

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Yes I do. If you look at how the bracket holding the jiffy-stand is attached to the engine case, there is very little support if one or more of the 3 bolts are missing or loose. That makes for a very substantial lever-arm that can break the housing.
 

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Thanks, I can see that producing a huge strain on those little sections of the casting - hope you get yours put back together soon, and thanks for pointing this out to us.
I'm not having trouble with mine, although after seeing this posting I checked mine and found loose bolts on the jiffy-stand bracket. I torqued them and added some blue threadlocker and hope not to have this happen to me.

Checking these bolts is not listed in the regular maintenance checks specifically but I think it should be.
 

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Did some chain maintenance over the weekend and torqued those bolts as well. found the bolt furthest back by the center stand needed to be tightened. Definitely check if your reading this thread! Thank you to the original poster for bringing this to our attention.
 

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:confused:Thanks for pointing out the loose/missing side stand bolts - that's crazy that yours caused so much headache! I double-checked mine yesterday after reading your post - they are in place but while down there I noticed I'm missing one of the engine side cover bolts - this is the SECOND time that has happened!
If you look at the service manual this "boss" for a bolt that's shown in your picture is empty. Mine is empty as well and I spent quite a bit of time looking for it in the manual (to see what it was for) when I found the drawing - it shows it's empty. 🤷‍♂️
 

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View attachment 1800
[/QUOTE]


Looks like the oil is dripping from atop the skid plate. Did you do an oil change recently? I've found that no matter how careful I am - the old filter drips oil on the way off the bike and on to the top of the skid plate!
 

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If you look at the service manual this "boss" for a bolt that's shown in your picture is empty. Mine is empty as well and I spent quite a bit of time looking for it in the manual (to see what it was for) when I found the drawing - it shows it's empty. 🤷‍♂️
Oh thanks for pointing that out JJG - I wonder if it's a threaded hole that they use during the casting/machining process.
 

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Oh thanks for pointing that out JJG - I wonder if it's a threaded hole that they use during the casting/machining process.
I don't know, but it made me really nervous that something just fell OFF! :oops::oops:

You can see it here too, in the H-D Pan AM Parts Microfische. #5 is a plug under the formed "tube", there is no bolt/screw shown on that boss. Maybe for a quick shifter??

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Discussion Starter · #18 ·

Looks like the oil is dripping from atop the skid plate. Did you do an oil change recently? I've found that no matter how careful I am - the old filter drips oil on the way off the bike and on to the top of the skid plate!
[/QUOTE]

. . . definitely the engine case is cracked . . . agony.
 

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:confused:Thanks for pointing out the loose/missing side stand bolts - that's crazy that yours caused so much headache! I double-checked mine yesterday after reading your post - they are in place but while down there I noticed I'm missing one of the engine side cover bolts - this is the SECOND time that has happened!
The engine is used on other models such as the sportster s and it has a different skid plate / air deflector what looks like is using that bolt hole
 
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