[paulscr]

Hi all

Completed a decent 6 hour stint yesterday (through Wales in the UK) using the in-built sat nav. Generally I found it adequate - but on a number of occasions the map would re orientate itself randomly during the ride (so not always pointing me forward).

Anyone else experience this?


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[Alberto Rinaldo]

Not really @paulscr,

but I have other issues with the navigator like, maps not downloading and route not recalculated when changing the original path.

About the maps, it could be because I am in Cyprus, even if, on the Android app, maps are OK. Apart your issue, are you sharing with me the two I described?

Regards,
Alberto

 

[Nimda]

Hi all

Completed a decent 6 hour stint yesterday (through Wales in the UK) using the in-built sat nav. Generally I found it adequate - but on a number of occasions the map would re orientate itself randomly during the ride (so not always pointing me forward).

Anyone else experience this?


Sent from my iPhone using Tapatalk

I’ve had this issue. Seams to be when my phone is in my jacket pocket and therefore upright. If I lay it flat then it works.

 

[Terronaut]

I'm curious, how do you change the orientation of your map? I fooled around with mine yesterday and couldn't find the settings for this. Mine is showing true north but I prefer it to orient to the direction I am traveling, so turns are oriented to my normal left and right as I move along (as I think most people would). Thanks!

 

[paulscr]

The navigation flaky - it should be pointing the direction you are headed (there’s no setting).

I played around with the phone orientation (in my tank bag) - helped a bit, but there were still occasions where the map would be flicking between north and direction I’m headed.

There were also cases where it wouldn’t reroute - or able to download the map.

When working it’s fine - but too many occasions where it doesn’t work unfortunately.


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[LUHDEW]

You actually get your map to work!?! I am jealous!!!

Mine populates right as I set destination...sitting still... As I start moving, the map disappears and turns into blank tiles. So then all I have is a blue line on my screen... Pretty bad... That's if the app doesn't crash immediately.

 

[Alberto Rinaldo]

You actually get your map to work!?! I am jealous!!!

Mine populates right as I set destination...sitting still... As I start moving, the map disappears and turns into blank tiles. So then all I have is a blue line on my screen... Pretty bad... That's if the app doesn't crash immediately.

I had the same because the application was switching to sleep mode when in background. Due to this, the position wasn't updated and the map was always showing me in the same place.

I solved it setting the application to never freeze while in background. Now the map is showing my real position but I still have issues with the maps not downloading and showing squares instead.

 

[LUHDEW]

I had the same because the application was switching to sleep mode when in background. Due to this, the position wasn't updated and the map was always showing me in the same place.

I solved it setting the application to never freeze while in background. Now the map is showing my real position but I still have issues with the maps not downloading and showing squares instead.

View attachment 1061

This is an awesome write up! Unfortunately I have already gone down this road... Still no go

 

[Qmann6821]

Glad I bought my stand alone Garmin. Love the bike, never liked the idea of using phone and app for navigation.

 

[Alberto Rinaldo]

What I don't understand about the app is why it allows you to download the map of the countries and then, when you start up the app and you select a route, it still start downloading maps and, in my case, cannot download them.

I wish I might have 10 minutes talk with the developers just to ask about it.

 

[paulscr]

Agree - no idea what the download function does.

Frustrating - I don’t want to use a separate gps - I want the one that is integrated with the bike to work - I want engineers to develop and release features that work. I’m fine with the odd bug - but the pan America nav (I’ve realised) is simply sub optimal.


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[LUHDEW]

What I don't understand about the app is why it allows you to download the map of the countries and then, when you start up the app and you select a route, it still start downloading maps and, in my case, cannot download them.

I wish I might have 10 minutes talk with the developers just to ask about it.

Agree - no idea what the download function does.

Frustrating - I don’t want to use a separate gps - I want the one that is integrated with the bike to work - I want engineers to develop and release features that work. I’m fine with the odd bug - but the pan America nav (I’ve realised) is simply sub optimal.


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100% agree... Why have me wait to download the information... Then when I launch the app again I get 1000000 failed to download messages... UNINSTALL

 

[Kique]

Total Fail for MoCo.
How is possible that after more than a year since the launch the app still not work?
Absurd!!

Erase the app and forget it.

 

[drifter]

I understand everyone’s situation is different, but for me the only reliable navigation is using a dedicated GPS. The locations I ride have no cellular service and I prefer built-in maps, higher accuracy and more map flexibility. I’ve had bikes in the past with built-in nav, but I’ve always preferred using my own GPS. And, it’s nice that the PA has a USB-C outlet in the fairing. Works well for powering my Garmin without having to run cables everywhere.

 

[Alberto Rinaldo]

Hi @Kique,

I understand your point of view but, in my humble opinion, removing the application and forgetting about it is not a solution.

I bought a bike with an integrated navigation system which is supposed to work, I won't give up on it, I do prefer rising my hand and say to the HD Guys: "Gents, something is wrong here, please fix it!" instead.

Moreover, the bike got an excellent introductory price but still, not cheap. Why should I buy an external GPS navigation system which is going to cost me money and extra maintenance costs, not to mention, reducing the available space on the steering bar?

 

[drifter]

Hi @Kique,

I understand your point of view but, in my humble opinion, removing the application and forgetting about it is not a solution.

I bought a bike with an integrated navigation system which is supposed to work, I won't give up on it, I do prefer rising my hand and say to the HD Guys: "Gents, something is wrong here, please fix it!" instead.

Moreover, the bike got an excellent introductory price but still, not cheap. Why should I buy an external GPS navigation system which is going to cost me money and extra maintenance costs, not to mention, reducing the available space on the steering bar?

I agree that this bike should have come with an integrated, stand-alone navigation system with built-in GPS, but it didn’t. And it shouldn’t be marketed that way. I understood that when I bought the bike and knew I would be installing a separate GPS. The navigation feature on this bike doesn’t work without a connected cell phone which has the HD app loaded and running, which uses the cell phone as the GPS signal. If you don’t have a connected phone, there’s no map or navigation at all. For what it is, It works but it’s far from perfect. Its features are limited and in my opinion a separate GPS works much better.

For me, I’ve been riding for many years and I’ve used Garmin GPS units on each bike (Harley, BMW, Honda, Yamaha, etc). This gives continuity of my riding maps, routes and waypoints and if I want I can review a ride I took years ago and load it into the Garmin and ride it again. Or drive it in my car. I’m not subject to the whims of the particular bike manufacturer and their navigation operating system restrictions (if it even has one).

 

[Qmann6821]

Drifter, funny you say "marketed" like that. When I purchased my PAS last year, the salesman did his best to avoid the subject of the "integrated" GPS. It took a minute for him to admit "integrated", after my questoning, meant thru an app and my phone. I was actually disappointed once I realized it was not built in like the other newer Harleys. (Electra glides and such). So I understand the complaints on this. However, was not a deal breaker for me as I had years of pois and stuff saved in my Garmins to transfer to my new gps.

 

[Kique]

Hi @Kique,

I understand your point of view but, in my humble opinion, removing the application and forgetting about it is not a solution.

I bought a bike with an integrated navigation system which is supposed to work, I won't give up on it, I do prefer rising my hand and say to the HD Guys: "Gents, something is wrong here, please fix it!" instead.

Moreover, the bike got an excellent introductory price but still, not cheap. Why should I buy an external GPS navigation system which is going to cost me money and extra maintenance costs, not to mention, reducing the available space on the steering bar?

+1
I spent my time and I give feedback via Play Store to the developer for each new version after work with the update.
Too, I contacted with HD via the app to give feedback and problems with the app, configuration, phone and software version, etc and all details I think would be interesting for aisle the problems...and Yes, I could get response from them (auto response I think), but nothing change really, the app is really a junk work.

After few minutes the maps freeze and after you get the "arlequin" screen without map. Same with downloaded maps or online maps. And a really bad and not usable map for a off road bike. Well know this by HD

Too, when you pairing with phone and intercom with the bike, the volume go down and it's impossible get the level you can enjoy with pairing intercom with phone directly, withouth bike link. Too, well know by HD.

The worst; more than a year without solution and withouth take seriously the solution. Very poor image for HD. I am very disappointed with the MoCo.
Otherwise, my Pan is a superb bike. I enjoy each ride...fantastic!!!

 

[Alberto Rinaldo]

+1
I spent my time and I give feedback via Play Store to the developer for each new version after work with the update.
Too, I contacted with HD via the app to give feedback and problems with the app, configuration, phone and software version, etc and all details I think would be interesting for aisle the problems...and Yes, I could get response from them (auto response I think), but nothing change really, the app is really a junk work.

After few minutes the maps freeze and after you get the "arlequin" screen without map. Same with downloaded maps or online maps. And a really bad and not usable map for a off road bike. Well know this by HD

Too, when you pairing with phone and intercom with the bike, the volume go down and it's impossible get the level you can enjoy with pairing intercom with phone directly, withouth bike link. Too, well know by HD.

The worst; more than a year without solution and withouth take seriously the solution. Very poor image for HD. I am very disappointed with the MoCo.
Otherwise, my Pan is a superb bike. I enjoy each ride...fantastic!!!

Hi @Kique,

wow what you do to support the HD application is remarkable, to tell you the truth, I never did it myself and, after reading about your experience, most probably I will not.

I fully agree with you. The bike is great and this issue with the navigator cannot intake the opinion we have of it.

There are other issues of course which are more serious that the GPS, hope HD will not abandon the model anytime soon so to improve it over the years such as BMW did with its GS series.

Below my personal wish list:

• Sensors firing errors on the dashboard while switching on the bike (yellow generic error led in the upper corner)
• Bike switching off randomly while riding due to software issues(!?!?!?!)
• Radiator pipe "melting" due to the proximity with the exhaust pipe
• Thrilling side stand

All the best,
Alberto

 

[LUHDEW]

Hi @Kique,

wow what you do to support the HD application is remarkable, to tell you the truth, I never did it myself and, after reading about your experience, most probably I will not.

I fully agree with you. The bike is great and this issue with the navigator cannot intake the opinion we have of it.

There are other issues of course which are more serious that the GPS, hope HD will not abandon the model anytime soon so to improve it over the years such as BMW did with its GS series.

Below my personal wish list:

• Sensors firing errors on the dashboard while switching on the bike (yellow generic error led in the upper corner)
• Bike switching off randomly while riding due to software issues(!?!?!?!)
• Radiator pipe "melting" due to the proximity with the exhaust pipe
• Thrilling side stand

All the best,
Alberto

Ya... Had mine exactly a month and still cringe every time my 32 inch inseam tries to reach for the side stand while leaning the bike opposite way to slow clearance😨😨😨