The bike has been in show rooms since June and sold out in three months. Our complaints about hill stop and the lack of a quick shifter (I have zero interest in one) and the small print have been taken care in six months! I understand the radiator hose/exhaust issue some suffered from was also changed. As a retired automotive electrical design engineer I am amazed by the speed of these changes. That is amazing customer "Care".
Well, not too bad, but not too good, I think.
First, when you are in the desing process of a complex and new bike you need to put a real experienced motorcyclists in addition to real customers type working in the team...working and with choose options/way capacity . Younger and inexperienced bikers marketing workers usually are not the best possible combination if you really want to make first class product at first attempt.
Said that, I can't understand the stubborn HD staff saying quickshifter was not a option...and never would be. And now..only for '22 models via Screaming Eagle acc.
Six month to change small prints...wow!!. Really hard work...
An app that not work (I only was able to see maps once since september...ja!!), and not update to this software junk...they really are very busy doing...what??
A continuos erratic and differents errors in the display that I can delete fortunately to allow driving with full power...
An update soft for the bike that block it...
And all these without speaking about poor ergonomics made for teenagers or very fit twentysomethings ...and yes, I knew this when I bought my PA.
Im sorry, but HD work is not brilliant or the team was not really well oriented.
I'm a HD lover...but enough is enough. I believed in harley customer care but the QS only for Y22, the recall my dealer can NOT apply me because the replacement part is only available for new bikes and not for my four months old PA, the bad software update, etc... my PA will be trade or offered for sale in few days.
Fortunately there are plenty of makers doing well, and excellent bikes in the market to choose now.