[Leroy Brown]

I have a 2021 PAS and let me first say that I love this bike. It’s incredible and far exceeded my expectations. That being said I’m really struggling with the dependability. I’ve been hours from home and had the 4K RPM idle issue, the ARH doesn’t work properly, among other things.
Most recently, I had my bike serviced at my local dealer and they performed the software update. I got the bike back on Saturday and then went riding on Sunday after it sat overnight. When I went to start it the bike would go thru the full 5” starter cycle but never started. I turned the bike off, waited a few minutes and tried it again and the same thing occurred. I then plugged it back into my tender and waited 30’. It then started without issue so I went on a short ride to the store. When I came back out of the store 10’ later it started with no problem but the screen Powered off within a few seconds with multiple maintenance icons on the top row. I turned it off and waited a few minutes before starting it again. It once again started with no issue but the screen remained off. I ended up having to ride it home like that.
My dealer got the bike in the next day and has been able to duplicate the issue but they have no idea why it’s happening. They’re working with tech support to try and solve it but there’s no expected fix time.
Like I said, I love this bike, but I can’t stand the thought of having an ADV bike that has to be on the tender 100% of the time. I just don’t feel like I can trust it to ride around the neighborhood, let alone take it into the smokies where I like to ride.
Anyone have any ideas on what’s going on?

 

[REKLOO5E]

I have a 2021 PAS and let me first say that I love this bike. It’s incredible and far exceeded my expectations. That being said I’m really struggling with the dependability. I’ve been hours from home and had the 4K RPM idle issue, the ARH doesn’t work properly, among other things.
Most recently, I had my bike serviced at my local dealer and they performed the software update. I got the bike back on Saturday and then went riding on Sunday after it sat overnight. When I went to start it the bike would go thru the full 5” starter cycle but never started. I turned the bike off, waited a few minutes and tried it again and the same thing occurred. I then plugged it back into my tender and waited 30’. It then started without issue so I went on a short ride to the store. When I came back out of the store 10’ later it started with no problem but the screen Powered off within a few seconds with multiple maintenance icons on the top row. I turned it off and waited a few minutes before starting it again. It once again started with no issue but the screen remained off. I ended up having to ride it home like that.
My dealer got the bike in the next day and has been able to duplicate the issue but they have no idea why it’s happening. They’re working with tech support to try and solve it but there’s no expected fix time.
Like I said, I love this bike, but I can’t stand the thought of having an ADV bike that has to be on the tender 100% of the time. I just don’t feel like I can trust it to ride around the neighborhood, let alone take it into the smokies where I like to ride.
Anyone have any ideas on what’s going on?

iv'e heard of the battery issues and my screen froze and went black twice. 2022 model under 1k miles. i just cleared some codes and all updates are current. if i get it a 3rd time im going to bring it in. cant have this happening on my upcoming long rides. GOOD LUCK.

 

[rockmmcf]

Had my screen go blank multiple times, also. Had the dealership service dept 'fix' it and it has worked fine since.

 

[Leroy Brown]

@rockmmcf - any idea what they did to Fix it? @REKLOO5E - I hear ya! I’ve had small Issues that popped codes but they all seem To fix themselves. This issue seems different comparatively. Thx y’all!

 

[rockmmcf]

@Leroy Brown sorry, wish I knew. I didn't even get an invoice for service rendered on that one.

 

[CrewDawg]

Looks like a new software update for the IM dropped. Release notes indicate it fixes VIN error displayed and Instrument temporarily loses display. Release 5.1355..2 20221031

ISRQSG_1267029_1571025_en_US - Infotainment Support Resources | Harley-Davidson SIP

serviceinfo.harley-davidson.com

There is a video on how to download the update and apply the update to your bike. I downloaded it but won't get a chance to load it until this weekend.

 

[rockmmcf]

There is another similar thread, but for the VIN Error, found here. Looks like the software fix may not work, or, could be an edge case scenario.

Unrelated to this thread, but related to the update, if your bike is already showing VIN Error, you need to have the dealership clear it first, then do the flash.

 

[Leroy Brown]

Just heard from dealer and he said they installed the updated new software that’s supposed to fix it. Headed to pick it up in a bit.
thx fellas!

 

[Holymartyr]

Made an account so I could add my experience today as well. 2022 Pan Am

I feel the same was as Leroy: Awesome bike, that from the moment I rode it I went home thinking about it nonstop for the next few days. Awesome bike...when it works.

Today I ran into the same issue as you, after getting the software update last week. Drove from my house (which bike was on charger) to a fast food nearby, and after eating went to start the bike - and no screen. Waited 30s -> 1m to let it cycle, since whenever it throws the "Diamond shaped !" icon, that usually will clear it. Still no screen. So I tried to start the bike, and it started. Not wanting to push my luck, checked to make sure my blinkers/lights still worked - and they did - and decided to leave for home, even though I had no clue what my speed/tach/temp etc. was. Got about 4 miles down the road, pulled onto a wide open side road so everyone could clearly see me, called my dealer, and shut the bike down hoping if it was a "loose connection", it'd A. either still not work, or B. maybe jostle into place. Still didn't work.

When I called my dealer, they told me same thing - they're aware of the issue due to the latest update from Harley HQ, and that usually waiting 30s -> 1m fixed the issue. Told them I already tried that a few times. Well since it took about 5m to pull over, call them, explain my situation, and have the service rep get ahold of the pan am tech they have - I tried it one last time - and the screen worked. They said I should clear my codes, turn off bike, wait about 1m, then turn it back on and I should be good to go. Well there was no codes. And I knew for a fact there was codes in the bike before this incident because I'm STILL having adaptive ride height issues since damn near day 1. Luckily I took pictures of the codes. Well anyways, service rep said awesome, take care, hung up - and I tried starting the bike. Whine of death, no start. Ok...we all know this bike sometimes does it once, but starts second try...well no dice. I was stuck there. Waited the 30s -> 1m about 5 times in a row, still nothing but just a whine. Screen was there, told me 12.6v.

Called the rep back, and long story short - told me well I should invest in a jumper because the bike is temperamental and if it's below 12.7v it probably won't start. Which is a riot, since even though the bike is now reading 12.6v (which should be more than enough - also remember, it was maxxed on the charger not less than 2h ago), only started showing 12.6v AFTER the most recent update. Since I bought the bike in April '22, it has only ever shown 12.1v-12.3v UNLESS you had it on a boost "jumpstart" charger. So either the recent update also told the charging system to charger the battery more, or they've artificially inflated the numbers on the screen to lie about actual voltage. But in what world is the appropriate response to a brand new vehicle (that is already on its second warranty battery) that is having obvious starting issues to "buy a jump pack"?

They then told me they no longer had anyone around who could drive a trailer, that they couldn't do anything for me, and that I'd have to call some sort of towing service and deal with it all myself.

Thank god that another Harley tech from another dealership was on his 1h 30m ride home, saw me, and was nice enough to help me and call a buddy to pick me and my bike up. So far another dealership has done more for me than my own dealership.

I digress.

I'm already on my second clutch assembly because the first one wore the teeth off the clutch basket which stopped the plates from separating. And I haven't been told why that happened, or what's to stop it from happening again. I've had a radiator hose replaced because it was too close to the exhaust and almost burned all the way through. Like I said, battery has already been warranted once as a result of starting issues and I've had nonstop adaptive ride height issues that have caused me to fall 4 times now when I was offroad and REALLY needed to put my foot down when - "Uh oh, there's another 2 inches before my foot touches" - and there goes both of my side saddle bags. Broken latches so they almost want to fall off.

This '22 Pan Am, I've now had for 7 months, already put 10,500 miles on it, has been either in the shop, or not rideable for 40 days total not counting today. I'm getting very close to having to open a lemon law case because this is becoming unacceptable. I'm sure not every bike is like mine, but after talking to the techs from 3 different dealers - all of them have told me both the Pan Am, and other Revo Max engine bikes have had tons of issues. The guys who picked me up today said they've already replaced 3 entire engines under warranty because the timing chain skips.

It's like - I'm afraid of going offroad again, just to get stuck in the middle of nowhere with a completely undependable bike. I'm not trying to fearmonger, but hopefully this helps someone - somehow. It at least helped me to let at least a few people know what I've been going through lol.

Ride safe everyone.

 

[goosegreen]

Made an account so I could add my experience today as well. 2022 Pan Am

I feel the same was as Leroy: Awesome bike, that from the moment I rode it I went home thinking about it nonstop for the next few days. Awesome bike...when it works.

Today I ran into the same issue as you, after getting the software update last week. Drove from my house (which bike was on charger) to a fast food nearby, and after eating went to start the bike - and no screen. Waited 30s -> 1m to let it cycle, since whenever it throws the "Diamond shaped !" icon, that usually will clear it. Still no screen. So I tried to start the bike, and it started. Not wanting to push my luck, checked to make sure my blinkers/lights still worked - and they did - and decided to leave for home, even though I had no clue what my speed/tach/temp etc. was. Got about 4 miles down the road, pulled onto a wide open side road so everyone could clearly see me, called my dealer, and shut the bike down hoping if it was a "loose connection", it'd A. either still not work, or B. maybe jostle into place. Still didn't work.

When I called my dealer, they told me same thing - they're aware of the issue due to the latest update from Harley HQ, and that usually waiting 30s -> 1m fixed the issue. Told them I already tried that a few times. Well since it took about 5m to pull over, call them, explain my situation, and have the service rep get ahold of the pan am tech they have - I tried it one last time - and the screen worked. They said I should clear my codes, turn off bike, wait about 1m, then turn it back on and I should be good to go. Well there was no codes. And I knew for a fact there was codes in the bike before this incident because I'm STILL having adaptive ride height issues since damn near day 1. Luckily I took pictures of the codes. Well anyways, service rep said awesome, take care, hung up - and I tried starting the bike. Whine of death, no start. Ok...we all know this bike sometimes does it once, but starts second try...well no dice. I was stuck there. Waited the 30s -> 1m about 5 times in a row, still nothing but just a whine. Screen was there, told me 12.6v.

Called the rep back, and long story short - told me well I should invest in a jumper because the bike is temperamental and if it's below 12.7v it probably won't start. Which is a riot, since even though the bike is now reading 12.6v (which should be more than enough - also remember, it was maxxed on the charger not less than 2h ago), only started showing 12.6v AFTER the most recent update. Since I bought the bike in April '22, it has only ever shown 12.1v-12.3v UNLESS you had it on a boost "jumpstart" charger. So either the recent update also told the charging system to charger the battery more, or they've artificially inflated the numbers on the screen to lie about actual voltage. But in what world is the appropriate response to a brand new vehicle (that is already on its second warranty battery) that is having obvious starting issues to "buy a jump pack"?

They then told me they no longer had anyone around who could drive a trailer, that they couldn't do anything for me, and that I'd have to call some sort of towing service and deal with it all myself.

Thank god that another Harley tech from another dealership was on his 1h 30m ride home, saw me, and was nice enough to help me and call a buddy to pick me and my bike up. So far another dealership has done more for me than my own dealership.

I digress.

I'm already on my second clutch assembly because the first one wore the teeth off the clutch basket which stopped the plates from separating. And I haven't been told why that happened, or what's to stop it from happening again. I've had a radiator hose replaced because it was too close to the exhaust and almost burned all the way through. Like I said, battery has already been warranted once as a result of starting issues and I've had nonstop adaptive ride height issues that have caused me to fall 4 times now when I was offroad and REALLY needed to put my foot down when - "Uh oh, there's another 2 inches before my foot touches" - and there goes both of my side saddle bags. Broken latches so they almost want to fall off.

This '22 Pan Am, I've now had for 7 months, already put 10,500 miles on it, has been either in the shop, or not rideable for 40 days total not counting today. I'm getting very close to having to open a lemon law case because this is becoming unacceptable. I'm sure not every bike is like mine, but after talking to the techs from 3 different dealers - all of them have told me both the Pan Am, and other Revo Max engine bikes have had tons of issues. The guys who picked me up today said they've already replaced 3 entire engines under warranty because the timing chain skips.

It's like - I'm afraid of going offroad again, just to get stuck in the middle of nowhere with a completely undependable bike. I'm not trying to fearmonger, but hopefully this helps someone - somehow. It at least helped me to let at least a few people know what I've been going through lol.

Ride safe everyone.

Hello sorry to hear ,read all your problems i too have a 22 PAS and it does basically the same as yours does. when the screen goes blank i push the reset button on left that normally does the trick. As for the ARH i am in for a service in December hope they can sort somthing out.No probs with the clutch yet and at 9,000 km saying that no offroad as such (deep sand etc).
From Don Performance Germany new mapping the start procedure is better still whines first start but starts. Battery tender 24/7. I hope to ride the bike a few years (Old Man) but if it keeps being a diva then i will sell for a smaller reliable enduro.

 

[ADVHD]

Made an account so I could add my experience today as well. 2022 Pan Am

I feel the same was as Leroy: Awesome bike, that from the moment I rode it I went home thinking about it nonstop for the next few days. Awesome bike...when it works.

Today I ran into the same issue as you, after getting the software update last week. Drove from my house (which bike was on charger) to a fast food nearby, and after eating went to start the bike - and no screen. Waited 30s -> 1m to let it cycle, since whenever it throws the "Diamond shaped !" icon, that usually will clear it. Still no screen. So I tried to start the bike, and it started. Not wanting to push my luck, checked to make sure my blinkers/lights still worked - and they did - and decided to leave for home, even though I had no clue what my speed/tach/temp etc. was. Got about 4 miles down the road, pulled onto a wide open side road so everyone could clearly see me, called my dealer, and shut the bike down hoping if it was a "loose connection", it'd A. either still not work, or B. maybe jostle into place. Still didn't work.

When I called my dealer, they told me same thing - they're aware of the issue due to the latest update from Harley HQ, and that usually waiting 30s -> 1m fixed the issue. Told them I already tried that a few times. Well since it took about 5m to pull over, call them, explain my situation, and have the service rep get ahold of the pan am tech they have - I tried it one last time - and the screen worked. They said I should clear my codes, turn off bike, wait about 1m, then turn it back on and I should be good to go. Well there was no codes. And I knew for a fact there was codes in the bike before this incident because I'm STILL having adaptive ride height issues since damn near day 1. Luckily I took pictures of the codes. Well anyways, service rep said awesome, take care, hung up - and I tried starting the bike. Whine of death, no start. Ok...we all know this bike sometimes does it once, but starts second try...well no dice. I was stuck there. Waited the 30s -> 1m about 5 times in a row, still nothing but just a whine. Screen was there, told me 12.6v.

Called the rep back, and long story short - told me well I should invest in a jumper because the bike is temperamental and if it's below 12.7v it probably won't start. Which is a riot, since even though the bike is now reading 12.6v (which should be more than enough - also remember, it was maxxed on the charger not less than 2h ago), only started showing 12.6v AFTER the most recent update. Since I bought the bike in April '22, it has only ever shown 12.1v-12.3v UNLESS you had it on a boost "jumpstart" charger. So either the recent update also told the charging system to charger the battery more, or they've artificially inflated the numbers on the screen to lie about actual voltage. But in what world is the appropriate response to a brand new vehicle (that is already on its second warranty battery) that is having obvious starting issues to "buy a jump pack"?

They then told me they no longer had anyone around who could drive a trailer, that they couldn't do anything for me, and that I'd have to call some sort of towing service and deal with it all myself.

Thank god that another Harley tech from another dealership was on his 1h 30m ride home, saw me, and was nice enough to help me and call a buddy to pick me and my bike up. So far another dealership has done more for me than my own dealership.

I digress.

I'm already on my second clutch assembly because the first one wore the teeth off the clutch basket which stopped the plates from separating. And I haven't been told why that happened, or what's to stop it from happening again. I've had a radiator hose replaced because it was too close to the exhaust and almost burned all the way through. Like I said, battery has already been warranted once as a result of starting issues and I've had nonstop adaptive ride height issues that have caused me to fall 4 times now when I was offroad and REALLY needed to put my foot down when - "Uh oh, there's another 2 inches before my foot touches" - and there goes both of my side saddle bags. Broken latches so they almost want to fall off.

This '22 Pan Am, I've now had for 7 months, already put 10,500 miles on it, has been either in the shop, or not rideable for 40 days total not counting today. I'm getting very close to having to open a lemon law case because this is becoming unacceptable. I'm sure not every bike is like mine, but after talking to the techs from 3 different dealers - all of them have told me both the Pan Am, and other Revo Max engine bikes have had tons of issues. The guys who picked me up today said they've already replaced 3 entire engines under warranty because the timing chain skips.

It's like - I'm afraid of going offroad again, just to get stuck in the middle of nowhere with a completely undependable bike. I'm not trying to fearmonger, but hopefully this helps someone - somehow. It at least helped me to let at least a few people know what I've been going through lol.

Ride safe everyone.

Thanks for sharing, sorry to hear about your experience.
What is your build date and/or last digits of your VIN? I think it might help to see if there's a pattern of this happening among a certain range of models.

 

[Holymartyr]

Not sure build date, and can't look at any stickers since the bike is still sitting dead at another dealer. Last 6 digits of vin are 300463 - if that helps.

 

[Leroy Brown]

Hate to hear that HolyMartyr! It seems at the moment that the update to the latest software release has fixed my screen issues, at least temporarily.

Not that it’ll make u feel any better but it sounds like a lot of us are in the same boat. Would be nice for HD to at least acknowledge it even if they aren’t going to take responsibility for the issues. It’s made me completely reconsider my bike garage setup. Maybe I trade this in for a fun street bagger and just upgrade my dual sport bike to a mid-size like a 500 or 700. The problem is the PanAm can do both and is a ton of fun….WHEN IT WORKS!

 

[goosegreen]

If ; When; Maybe; Perhaps is all i read and hear on the PAS it would be great if the MOCO get it,s act together for sure.

 

[Holymartyr]

Sadly Harley HQ won't acknowledge any of this, nor do anything until it begins to hurt their bottom line. I'm nearing my 50 days of not being able to use the bike, and I'm almost certain at this point I'll have to return the bike for full refund under my states lemon law. After enough people do something like this, that hurts their bottom line (instead of us just silently taking it, and venting our frustration on forums)...maybe they'll finally listen. I don't even know what other bike I want after riding this one in all honesty. If it worked, I never would have posted on these forums, or thought about returning the bike. It really is an awesome ride.

 

[Terronaut]

Sorry to hear about your experience - I too had a blank screen, and VIN ERROR which was fixed by a dealership near me. HD-HQ needed to patch in to the bike remotely to "remarry" the I.M. to the motorcycle which seemed to fix everything - so far so good anyway. I'm not sure if it's my imagination or not, but since then my bike seems to start much easier without using a battery tender every single day. Nevertheless, I recently added remote jump-start points to mine to make sure I never get stranded. This was an original idea by forum member MarcS (thanks Marc) so I can't take credit for the idea, but I am comfortable knowing I can easily get on the road again, any time the Pan Am decides it doesn't want to start.

 

[NoIDRecluse]

I have a 2021 PAS and let me first say that I love this bike. It’s incredible and far exceeded my expectations. That being said I’m really struggling with the dependability. I’ve been hours from home and had the 4K RPM idle issue, the ARH doesn’t work properly, among other things.
Most recently, I had my bike serviced at my local dealer and they performed the software update. I got the bike back on Saturday and then went riding on Sunday after it sat overnight. When I went to start it the bike would go thru the full 5” starter cycle but never started. I turned the bike off, waited a few minutes and tried it again and the same thing occurred. I then plugged it back into my tender and waited 30’. It then started without issue so I went on a short ride to the store. When I came back out of the store 10’ later it started with no problem but the screen Powered off within a few seconds with multiple maintenance icons on the top row. I turned it off and waited a few minutes before starting it again. It once again started with no issue but the screen remained off. I ended up having to ride it home like that.
My dealer got the bike in the next day and has been able to duplicate the issue but they have no idea why it’s happening. They’re working with tech support to try and solve it but there’s no expected fix time.
Like I said, I love this bike, but I can’t stand the thought of having an ADV bike that has to be on the tender 100% of the time. I just don’t feel like I can trust it to ride around the neighborhood, let alone take it into the smokies where I like to ride.
Anyone have any ideas on what’s going on?

I have had software issues since day one. The dealer you go to makes all the difference in their ability (and desire) to work on the bike.
My dealer has been on the phone with Milwaukee while the bike was being serviced, following step by step updating instructions.


I have always kept my bikes on a battery tender while at home, the Pan is no exception. The manual recommends changing the fob battery yearly as well.

Also, mechanically, I have had no problems at all, 18 months and 6500 miles at this point.

I attribute these issues to a completely new bike and its first year of production. I love the MoCo and its long history, so I am “forgiving” in that sense.

 

[EdyMr-Harley]

ke that.
My dealer got the bike in the next day and has been able to duplicate the issue but they have no idea why it’s happening. They’re working with tech support to try and solve it but there’s no expected fix time.
Like I said, I love this bike, but I can’t stand the thought of having an ADV bike that has to be on the tender 100% of the time. I just don’t feel like I can trust it to ride around

I am HD Tech
Its IM software bug because your IM software ended by 20220516 so you should update it to the one ended by 20221031 go to your dealer and ask him to do that and the blank screen will fixed .
I fixed many bikes with same problem.
wish you a good luck 🤟🤟

 

[REKLOO5E]

Sorry to hear about your experience - I too had a blank screen, and VIN ERROR which was fixed by a dealership near me. HD-HQ needed to patch in to the bike remotely to "remarry" the I.M. to the motorcycle which seemed to fix everything - so far so good anyway. I'm not sure if it's my imagination or not, but since then my bike seems to start much easier without using a battery tender every single day. Nevertheless, I recently added remote jump-start points to mine to make sure I never get stranded. This was an original idea by forum member MarcS (thanks Marc) so I can't take credit for the idea, but I am comfortable knowing I can easily get on the road again, any time the Pan Am decides it doesn't want to start. View attachment 1941 View attachment 1942 View attachment 1943 View attachment 1944

Im intrigued but need more help in learning how to do this and what i need to get it done, cost ect... thanks in adavnce for your time, much appreciated.

 

[Horsepoor]

Looks like a new software update for the IM dropped. Release notes indicate it fixes VIN error displayed and Instrument temporarily loses display. Release 5.1355..2 20221031

ISRQSG_1267029_1571025_en_US - Infotainment Support Resources | Harley-Davidson SIP

serviceinfo.harley-davidson.com

There is a video on how to download the update and apply the update to your bike. I downloaded it but won't get a chance to load it until this weekend.

I just spent hours trying to install release 20221031 and could not figure out why the bike did not see my just purchased dual port C and A thumb drive. I'm serious, I had a real mess going, formatting and reformatting the thumb drive, downloading and redownloading the files from HD. Then I finally figured it out and I need to save someone else from going where I went. Hey, this bike can ONLY read thumb drives formatted in FAT32. The new versions of Windows (I.e., version 10 & 11) see your larger than 32 GB drive and WILL NOT format it in FAT32. Instead, it uses one of the new and improved formats designed to be more efficient and handle thumb drives larger than 32GB. This bike ONLY reads from the old file format FAT32. So, either buy a dual port (A & C) stick drive 32GB or less and ensure you format it in FAT32 or buy a larger 64GB stick drive like I did for $12.99 and have to figure out how to use Windows Power Shell and DOS commands to force the computer to format the larger than 32GB thumb drive in FAT32. Sorry for the wordy reply, but his thing was kicking my ass and I could not figure why it wasn't reading my new dual port 64GB stick drive. Guys ensure you format it in FAT32 to PA doesn't recognize any other format AND yes it did fix my screen blanking out too.