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8 Posts
I wish this was a report on how the Unit Garage exhaust system fit & functioned on my Pan America.
But, unfortunately I didn’t pay enough attention to the information available on the forum. My bike is what Unit refers to as a “First Series” bike. Harley changed the Headers sometime, for some reason, during production. If you look at the parts diagram of the exhaust system, my bike does not have item #20. The gasket between the Header & Resonator box. My header is of a larger diameter. Unit makes their exhaust for the smaller diameter. Bottom line is I had to return the system to Italy.
It is that return process that prompted this post. Unit shipped my purchase from Italy free of charge, and it was delivered within a week. When it came to returning the package, they handled everything.
Our communication was via email, and even with the time difference, I received quick replies. Unit arranged for UPS to pick up the package and had all the labels pre-printed. In less than two weeks I had a full refund in my account. Professional, courteous, and quick to respond. What more could I say. They back their product 100%.
As for the exhaust. It was Very well made. Beautiful welds and a great look.
UNIT GARAGE rates an A+ in Customer Service
But, unfortunately I didn’t pay enough attention to the information available on the forum. My bike is what Unit refers to as a “First Series” bike. Harley changed the Headers sometime, for some reason, during production. If you look at the parts diagram of the exhaust system, my bike does not have item #20. The gasket between the Header & Resonator box. My header is of a larger diameter. Unit makes their exhaust for the smaller diameter. Bottom line is I had to return the system to Italy.
It is that return process that prompted this post. Unit shipped my purchase from Italy free of charge, and it was delivered within a week. When it came to returning the package, they handled everything.
Our communication was via email, and even with the time difference, I received quick replies. Unit arranged for UPS to pick up the package and had all the labels pre-printed. In less than two weeks I had a full refund in my account. Professional, courteous, and quick to respond. What more could I say. They back their product 100%.
As for the exhaust. It was Very well made. Beautiful welds and a great look.
UNIT GARAGE rates an A+ in Customer Service
