Thanks. Pretty much the same crap..... dealer stupidity. This goes beyond Harley. Again, In 40 years of bikes, I just started buying Hardley Parkinson's about 10 months ago.
One of my previous bikes, KTM 2020 1290 SD GT, I bought very slightly used. 1100 miles. This v-Twin was wicked. It was my 3rd 1290. So, I kinda had a good understanding. Plus, I recalibrated that ECU myself. Was running hot. I recognized the issue with a day or 2 of riding. Previous owner didnt have it long enough to mess with it. Checked the coolant. Was full. Radiator and Overfill. So, I performed KTM bleeding process to make sure. Opened up the first bleeder, and it pissed air for over 5 seconds before fluid came out. Little less on the rear. After doing that, bike rarely went in the 190's.
The dealer will screw up a bike and the customer never knows. So your new bike becomes a problem child CAUSED by the dealer.
OK, let me give u another example of sheer STUPIDIY. I drove all the way from NC to WV to buy my THIRD 1700 Yamaha Vmax brand new. Was raining. I just wanted to get it on the trailer and go home. So the dealer puts it on the trailer for me. I get home, they're scratches all over the left titanium muffler. I called the dealer and he called me a freakin liar and said I did it. I took pictures in the rain before I left. I blew them up and sure enough, you can clearly see all the scratches. This gets better. I ride it once and come back home. There is oil pissen over the right scoop and running on the motor. The motor was over filled by almost a quart. Blow by in the air box. There's more. I take the faux tank cover off to install a BT charging cord. The person that "prepped" the bike couldn't figure out how to attach the pos cable thru the plastic cover. So, he took pliers and cut the plastic away until he could screw down the terminal. Also stripped one of the screws.
I had to call Yamaha California and file a complaint. The dealer woudnt even apologize. He sent me an email with a parts list of the shit that his tech screwed up and replace everything. Come to find out, it was the owner's 17 year old kid that did all the damage.
Dealers don't care about you. Just the money...